Privacy Policy

Information you give us

• Your name, phone number, email address and mailing or property address
• Details about your solar system, installer, loan or lease, and your questions or concerns
• Documents you upload through your private case link, such as your solar contract
• Messages you send us by phone, text, email or chat

Information from other sources

• Public records, such as property and building permit records
• Contact and property information from data providers we use to reach homeowners
• Credit-related information from consumer reporting agencies, only where you authorize it

Information collected automatically

• Basic technical details when you visit this website, such as your browser type and pages viewed
• Cookies needed to keep the website working and to keep secure areas signed in

We use your information to:

• Respond to your inquiry and review your solar contract
• Open and manage your case, and keep you updated on it
• Verify your identity and evaluate your available options
• Connect you, where appropriate, with a partner or independent law firm
• Contact you by phone, text or email about your inquiry or case
• Keep our website and systems secure and meet our legal obligations

Website activity: only if you tap "Accept" on our tracking notice, we record the pages you open and the buttons you tap on our website (with a random visitor ID, the time, and where on the page you tapped) to improve the site. This stays with PropAdvisor and is not used for advertising. If you decline, nothing is recorded. You can change your choice any time with "Tracking settings" in the website footer.

If you authorize it, we or our designated partners may obtain information from a consumer reporting agency. Any inquiry is a soft inquiry, which does not affect your credit score and is not visible to lenders.

We use credit-related information only to verify your identity and evaluate your options. We do not use it to make lending decisions. See section 4 of our Terms of Use for your rights under the Fair Credit Reporting Act.

If you give us your phone number, we may call or text you about your inquiry or case. Message frequency varies, and message and data rates may apply.

Reply STOP to any text to stop receiving texts, or HELP for help. You can also ask us by phone or email to stop calling you.

We do not sell or share your phone number or your consent to receive texts with third parties for their marketing.

We do not sell your personal information, and we do not share it with third parties for their marketing.

We share information only as needed to provide our services:

• With designated partners, including Solar Equity Solutions, that help evaluate and support your case
• With an independent licensed law firm, if you are referred to one
• With service providers that run our email, texting, phone, customer records, data storage and website systems for us
• When required by law, or to protect our rights, our users or the public

Documents you upload through your private case link are kept in private storage that only our case team can access, and access is logged.

We use reasonable safeguards to protect your information. No website or system is completely secure, so we cannot promise that information will never be accessed without permission.

We keep your information for as long as we need it to handle your inquiry or case, and afterward as needed to meet legal, accounting or record-keeping obligations.

You can contact us at any time to:

• Ask what information we have about you
• Correct information that is wrong
• Ask us to delete your information, unless we must keep it by law
• Stop texts (reply STOP), calls, or emails (use the unsubscribe link)

This website is not intended for children under 18, and we do not knowingly collect their information.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.